Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of arab-mall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***e
looks okay . i recommend
K***e
Soft Velvet Decorative Cushion reviews show that it’s a nice item, and the seller is also awesome
T***r
is of the best deals I made recently. Thanks to the store!
M***e
my deepest thanks to the seller for setting the best price for Soft Velvet Decorative Cushion. it means the world to me!
D***k
best i bought online so far
J***a
That’s the perfect place to find Soft Velvet Decorative Cushiononline
O***r
nice Soft Velvet Decorative Cushion, matches the description, thnx
A***n
It’s worth paying. I am satisfied
A***n
i’m a happy customer!! delivery and quality amazing!
F***a
Excellent, very good quality. Thank you!
S***a
Thanks to the seller who asks the best price for Soft Velvet Decorative Cushion on the whole platform. Awesome!
A***r
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
R***l
is just like my pal wanted. thanks!
A***r
Everything came quickly, thank you, I am really happy.
J***a
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
O***a
Arrived ahead of time. Quality is excellent!
J***s
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L***a
it’s a good price for Soft Velvet Decorative Cushion, so i will keep ordering from the store
R***t
It was exactly what I ordered. thanks so much
A***a
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M***e
it’s really resonably priced, and the store offers a great service.
E***n
quality as expected. i surely reccommend
M***e
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C***y
quality of product is great! thanks a lot!
D***k
excellent quality, i am super glad
S***n
Looks exactly like on the picture.
D***d
the store is just the best. savings for Soft Velvet Decorative Cushion are totally worth it
A***r
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C***s
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M***w
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